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If you have any questions about delivery times, please don’t hesitate to contact us at customerservice@ritarow.com
Once your order has been shipped, you’ll receive an email with a tracking number. You can use this number on the courier’s website to track your package in real time.
Rita Row offers free cancellations as long as the order hasn’t been handed over to the carrier. Please email customerservice@ritarow.com with: • Your order number • The model number/name you wish to change or cancel • A brief reason
Our team will inform you if it’s still possible to make changes or cancel the shipment depending on the order status.
If your order arrives damaged or incorrect, please contact us at +34 665 395 802 or email customerservice@ritarow.com. We’ll take care of the issue as soon as possible.
You can check the rate table and our return policy in the “SHIPPING & RETURNS” section of our website.
If an item is out of stock, you can submit your contact information on the product page, on the "Notify me" button. You’ll receive an email notification as soon as the item is back in stock.
Shipping
We ship worldwide using trusted carriers, and orders are usually processed the next business day (excluding holidays and peak seasons).
Estimated delivery times: SPAIN & PORTUGAL 1–2 business days — €6 Free shipping on orders over €160
SPAIN (CANARY ISLANDS) 2–5 business days — €18 Free shipping on orders over €160
EUROPE 2–7 business days — €15–28 Free shipping on orders over €160, except Russia, Turkey, Armenia & Georgia
AMERICA & CANADA 2–7 business days — $28–31 Free shipping on orders over 500$
UK 2–7 business days — £32 Free shipping on orders over £200
REST OF THE WORLD 5–10 business days — €55
Please note that delivery times are estimates and may vary due to payment authorization or stock availability. You can find full details in our Shipping & Returns section on our website.
If your order hasn’t arrived within the estimated delivery time, please contact us at customerservice@ritarow.com so we can help you locate it as soon as possible.
Yes, we ship to most countries worldwide. If your country isn’t listed at checkout, please reach out to us at and we’ll do our best to arrange a delivery for you. If you’d like to find a store near you, please email us at customerservice@ritarow.com, and we’ll let you know the closest stockists in your area.
You can update your delivery address before your order has been shipped. Please contact us as soon as possible so we can make the change in time.
International orders may be subject to customs duties or import taxes, which are the responsibility of the customer. These fees are not included in the shipping cost and may vary depending on your country’s regulations.
We don’t offer the option to prepay customs duties. These fees must be paid by the customer upon receipt of the order.
Changes & Returns
If you’re buying our products, it’s because you care about the planet as much as we do. For responsible, conscious consumption, please help us avoid returns and unnecessary CO₂ emissions by asking any questions before placing your order.
The return period is 15 days from the date you receive your purchase.
Please email customerservice@ritarow.com with your order number, the model number/name you wish to return, and the reason. Our team will confirm the return and provide the instructions to follow.
Please email customerservice@ritarow.com with your order number, the model number/name of the item you wish to return, and the reason for the return. We’ll provide you with the necessary instructions.
To request an exchange, please email us with your order number and the model number/name of the item you’d like to exchange.For size exchanges within Spain, the process is free of charge.For Europe, the customer covers the return shipping costs, and we’ll cover the cost of sending the new item.Exchanges outside of Europe are not available — please contact us if you need further assistance.
Refunds are processed within 7 business days after we receive your return. You’ll receive a confirmation email once your refund has been issued.
Please make sure the item is in its original packaging, with tags and invoice included, and in perfect condition. Place it in a secure box and include the return form inside.
If you cancel your order before it’s shipped, we’ll process your refund immediately.If it has already been shipped, you’ll need to follow the standard return process.
Payments
We accept Visa, Visa Electron, MasterCard, American Express, PayPal, and Klarna.
Yes, all payments are encrypted using secure technology, and your card details are neither stored nor accessible to any Rita Row employee.
Payment is processed at the time you confirm your order.
If you experience any issues, please check your card details and contact your bank. If the issue persists, reach out to us at customerservice@ritarow.com, and we’ll be happy to assist you.
Enter your gift card code in the corresponding field during checkout.
Gift cards are available in the “GIFT CARD” section of our website.
Rita Row gift cards do not expire and can be used at any time.
Yes, our website automatically detects your location and displays prices in your local currency : euros (€), US dollars ($), British pounds (£), or Canadian dollars (C$).
Sizing & Fit
We want you to find the perfect fit! Check our Size Guide for accurate measurements and detailed recommendations on how to choose the right size for each garment. We’re here to help you find your ideal fit.
If you’re unsure about your size, we recommend checking our Size Guide or contacting our Customer Service team at customerservice@ritarow.com for personalized advice.
If the size you ordered doesn’t fit, please contact our Customer Service team at customerservice@ritarow.com, and we’ll guide you through the size exchange process quickly and easily.
Garment Care
We want your garments to last and look as good as new for years to come. We recommend following the care instructions on each garment’s label. Additionally, we suggest washing your clothes inside out with cold water and air-drying them to preserve their quality and color.
Most of our garments can be machine washed on a gentle cycle with cold water, but it’s always best to check the care label on each piece to be sure. When in doubt, hand washing is a safe option to maintain your garment’s quality.
We recommend treating stains immediately with a mild stain remover and washing the garment according to the care instructions. If the stain persists, we suggest taking it to a professional cleaner.
We are committed to offering you the highest quality garments. If you experience any issue related to manufacturing or quality, please contact our Customer Service team at customerservice@ritarow.com — we’ll be happy to help you find a solution.
Responsibility
We are committed to using natural and recycled materials in the making of our garments, and to working with local suppliers to reduce our environmental impact. We also strive to maintain the highest standards of ethics and quality throughout our entire production process. We want you to feel good wearing Rita Row, knowing that you’re contributing to a more sustainable future.
We’re proud to say that our materials come from ethical and sustainable sources. We work with local suppliers in Spain and Portugal to source high-quality fabrics with eco-certifications. Whenever possible, we prioritize recycled and eco-friendly materials to minimize our environmental footprint. Supporting our garments means supporting sustainable practices.
At Rita Row, we strive to minimize waste and make the most of every resource. Whenever possible, we reuse surplus fabrics to create limited-edition styles made from leftover materials from previous collections — giving new life to what already exists.Our past-season collections are always sold at cost price during our online Archive Sales and in selected physical outlets, ensuring that no garments go to waste. In addition, we collaborate with local organizations and associations by donating clothing to support social and environmental initiatives.This circular approach allows us to extend the life of our materials, reduce overproduction, and stay true to our commitment to responsible, ethical fashion.
