1. Shipping
    • Spain 1-2 working days / 5€ (Free shipping from 150€ purchase)
    • Europe 2-5 working days /15€ (Free shipping from 150€ purchase)
    • UK 2-5 working days /20€ (extra transport taxes not included)
    • *Russia, Turkey, Armenia and Georgia 5-7 working days /25€
    • Worldwide 5-10 working days /15$/€-50$/€

    Shipments to countries outside the European Union may incur additional costs of customs fees not included in the shipping price. In no case will the brand bear these expenses.

    We seek excellence in our logistics service, if you do not receive your order within the agreed deadlines, please notify us by email at customerservice@ritarow.com.

  2. Exchanges and returns

    Can I change my items?
    The items purchased on RITAROW.COM can be exchanged for another size or color provided they are in perfect condition and we have stock in the store.
    Sample Sales: Purchases for Sample Sales items are non-refundable.

    What is the term to effect the exchange or return?
    The exchange or return period is 15 days from the date of receiving your purchase.

    What should I do to give the item back?
    Returns for defective or erroneous items are always free. If you do not like it, or because of other reasons, the charges for the return will be by the buyer. You can request the return through an email to customerservice@ritarow.com  explaining the reasons for the return. The products have to be in perfect condition and present their corresponding packaging and invoice.

    Do I have to pay something for my return?
    Returns for defective or erroneous items are always free. In all other cases, the costs of the transport company will be borne by the buyer.

    How will I receive my refund?
    Once the return is approved, you will receive the amount in the same way that you made your purchase.

When will I receive my refund?
    After approving the return (the items have to be in perfect condition, have the inner labels and packaging), you will receive a confirmation email indicating that the amount will be credited to your account in a few days.

    Remember that credit card payment always depends on your bank.

    How should I do if the amount of my refund is incorrect?
    Contact us and we will solve the problem as soon as possible. RITAROW.COM reserves the right to refuse returns communicated or sent after the deadline, or products that are not in the same conditions in which they were received.

  3. Shipments and returning orders / Package delivery

    As a general rule, packages are sent within 48 hours after receipt of payment, through the most appropriate agency according to the location of the shipment, with tracking number and delivery without signature. If you prefer Extra Certificate shipping, an additional charge will apply. Contact us before requesting this option. Regardless of the shipping method you choose, we will provide you with a link so you can track your order online.

    Shipping costs include handling and packaging costs, as well as postal expenses. The handling costs have a fixed price, while the transport costs may vary according to the total weight of the package. We advise you to group all your items in one order. We can not combine two different orders, and the shipping costs will be applied for each one individually. We are not responsible for any damages that your package may suffer after shipment, but we do our best to protect all fragile items.

    The boxes are large and your items will be well protected.