FAQ

What forms of payment can be used to make a purchase?
We have the following payment methods: Visa, Visa Electron, MasterCard, American Express, Stripe and PayPal.

Is it safe to use my credit card on the web?
Yes, totally. All payments made on the ritarow.com website are encrypted using secure technology and your card data will not be stored or visible to any Rita Row employee.

In which countries can I buy online?
Currently you can make your purchase almost anywhere in the world. If your country is outside the radius, contact us and we will look for a solution.

In how many languages ​​can I navigate?
You can browse RITAROW.COM in English and Spanish 🙂

Is it possible to receive periodic information in my email with the latest news and offers from Rita Row?
Yes, you can subscribe to our Newsletter and you will receive information about the latest news and offers from Rita Row.

Can I unsubscribe from the Rita Row Newsletter?
Yes, you simply have to request it in writing to customerservice@ritarow.com putting in the subject: DOWNLOAD NEWSLETTER or in the footer of the newsletter where you will find this option. You can also unsubscribe at the foot of any newsletter received.

How do I know if I have successfully placed my online order?
Once your order is made, you will receive a confirmation email. If you do not receive it, contact us.

Can I know the status of my order?
Yes, with the tracking number provided. If you have any questions, contact us.

Can I remove items from my order?
Yes, from “YOUR PURCHASE” you can delete the items you do not want as long as you have not processed the order.

How long will it take to get my order?
Standard shipments in Spanish territory take 24 / 48h (for Ceuta and Melilla transit will be 3 to 5 days). In the case of the European Community, the shipment will be from 1 to 3 days and for international shipments  can take 2 to 10 days.
 

How much do I have to pay for shipping?
You can check the rate table in the SHIPPING AND RETURNS section.

What is the process of delivery?
We will send you an e-mail confirmation of delivery (when your order is going to leave the warehouse) and another with a tracking number (with a link to the website of the courier company). If the courier company does not locate you at home, you will leave your contact to make a second delivery.

What do I do if a defective item arrives?
RITAROW.COM only sells items in perfect condition, but if any damaged item arrives, contact us by phone +34 665 395 802 or writing an e-mail to customerservice@ritarow.com and we will solve the problem.

What do I do if an incorrect item arrives?
If by mistake you receive an item that you have not ordered, contact us  by phone +34 665 395 802 or writing an e-mail to customerservice@ritarow.com and we will proceed to change it.

Is my personal information confidential?
All the information you share with us is private and confidential, we will only use it to meet your requests, formalize the purchase-sale process and provide you with information / advertising about our brand. See all the details in our Privacy Policy.

How can I contact Rita Row?
You can send us your questions or comments through the contact form available on our website, by phone +34 665 395 802 or writing an e-mail to customerservice@ritarow.com.